As the leader for providing total solution of advanced civil engineering testing instruments & equipment in China, Hong Kong and Macau, Earth Products China Ltd. had set up a well-structured Customer Service Department since the establishment of the company. The purpose of the Customer Service Department is to provide long-term and efficient After-sale Service and Technical Support. With the expansion of the company, the professionalism of our Customer Service Department had been well-maintained. With talents and experts in our company, we successfully built up a professional team to provide a very efficient after-sales service to the customer. With the advanced ERP system in our company, we can effectually resolve the products issues.
Currently, Earth Products China has the Hong Kong Headquarter Maintenance Center to provide technical support to customers. We also has 11 branches in Guangzhou, Beijing, Shanghai, Shenyang, Nanjing, Xi’an, Chengdu, Wuhan, Shenzhen, Fuzhou and Jinan. With the widespread after-sale service network in China, we provide a high standard technical support to our customers. We also set up Guangzhou Customer Service Center and Jinan Customer Service Center to improve our after-sales service. With more than 30 experienced after sales engineers in our after-sales service network, we strive our best to provide the most professional service to our customers.